4dx Privacy Policy — Malaysia User Data Protection
This policy explains how 4dx collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
1. Information We Collect
4dx collects various types of information from users when they register, log in, or use our platform. This is necessary for us to provide a secure, effective, and relevant service to all users in Malaysia.
Account Information
During registration, we collect your username, email address, phone number, date of birth, and identification details required for identity verification. This information is used to confirm your eligibility as an adult user and to manage your account.
Device & Browser Information
When you access the 4dx platform, our systems automatically record technical information including device type, operating system, web browser, IP address, and language settings. This helps us optimise the platform experience for your device.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect information related to the payment method you use — including the account holder's name and details required to process transactions via Touch 'n Go, Boost, or local internet banking. Full account numbers and sensitive payment details are not stored by our platform.
Usage Data
We also record in-platform activity such as games played, session duration, and user interactions with various platform features. This data is used for internal analysis to improve our services.
2. How We Use Your Information
All information collected by 4dx is used solely for legitimate purposes related to platform operations. We will not use your data for irrelevant purposes or for anything not disclosed to you in this policy.
- Account verification and security — to ensure that only verified users can access their accounts.
- Transaction processing — to process deposits and withdrawals in MYR securely and accurately.
- Customer support — to help you resolve any account, technical, or payment-related issues.
- Platform communications — to send important notifications regarding your account, changes to terms, or active promotions you have opted in to receive.
- Fraud prevention — to detect and prevent suspicious activity or platform abuse.
- Service improvements — to analyse usage patterns and improve the overall user experience.
3. Cookies & Tracking Technologies
4dx uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small data files stored on your device when you visit our platform.
We use three categories of cookies:
- Essential Cookies — required for core platform functions such as login, account sessions, and security. These cookies cannot be disabled.
- Performance Cookies — collects data on how users interact with the platform to help us improve performance and navigation.
- Functional Cookies — stores user preferences such as language and display settings to provide a more personalised experience.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.
4. Data Storage, Security and Third-Party Sharing
Storage & Security
All 4dx user data is stored on servers protected with industry-standard encryption. We use SSL encryption technology to ensure that all communications between your device and our servers are protected from interception by third parties during transmission.
Access to user data within our internal systems is restricted to authorised personnel only, and all such access is regularly audited. Account data and financial information are stored in separate environments with additional security layers.
We retain user data for as long as your account is active or as required to fulfil our legal obligations. When an account is closed at the user's request, data that is no longer needed will be deleted or anonymised in accordance with our standard procedures.
Third-Party Sharing
4dx does not sell or rent user personal information to third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- With payment service providers that process your MYR transactions — only the information necessary for processing is shared.
- With the relevant authorities in Malaysia where required by law or court order.
- With technical service providers that support platform operations, subject to strict confidentiality agreements.
5. User Rights, Policy Changes and How to Contact Us
Your Rights as a User
As a 4dx platform user, you have the following rights regarding your personal data:
- Right to Access — you can request a copy of the personal information we hold about you at any time.
- Right to Correction — you can request that we correct any inaccurate or incomplete information in your records.
- Right to Deletion — you can request that we delete your personal data, subject to our legal obligations to retain certain records.
- Right to Object — you can object to the processing of your data for specific purposes unrelated to the operation of your account.
To exercise any of the rights above, please contact our support team by email at [email protected]. We will respond within 14 business days from the date your request is received.
Policy Changes
4dx reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Users will be notified of any material changes via platform notifications or email before they take effect. Continued use of the platform after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact the 4dx privacy team by email at: [email protected]. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
Questions About Your Privacy?
The 4dx support team is available to assist with any data protection enquiries. You can also visit our FAQ page for quicker answers to common questions.